iPhone Duo owner says screen cracked after just six hours

An iPhone Duo owner in Australia says the inner screen cracked after roughly six hours of ownership and fewer than 20 openings. Apple replaced the phone during a store visit, according to the owner. The Australian owner's photo.

Moderators verified the damaged phone and replacement, not the cause. The uploader's original markings are preserved. Image: u/Midnight_Slump on Reddit The report surfaced on October 23, the launch date for Apple's first foldable iPhone .

The device starts at $1,999 in the US, with a 7.6-inch inner display and a smaller screen on the outside. In the original Reddit account , the owner describes feeling something beneath the screen near the internal hinge while opening the phone for a friend. An audible crack followed.

They reported no visible surface or external hinge damage suggesting something had become trapped. A second photo shared in the iPhone Duo Demo thread. Its provenance and the circumstances of the reported damage remain unverified.

Image: Shared by u/Bitter_Offer7123 on Reddit Moderators verified the damaged phone and replacement, but not the cause Apple initially offered an express replacement requiring a hold for the phone's full value, the owner says. With no firm delivery estimate, they went to an Apple Store, where staff apologised and exchanged the device immediately.

The subreddit moderators say they reviewed additional photographs and Apple documentation before marking the claim verified. They specifically distinguish evidence of the damaged device and subsequent service from an explanation of what caused the screen to break. Apple illustrates the hinge designed to support the centre of the inner display.

This is promotional artwork. Image: Apple Further photos have appeared, with key details still unverified A second post titled "iPhone Duo Demo" claims other devices have similar damage. Moderators say they have requested supporting evidence and cannot establish whether the pictured phone belongs to the poster, is a shop display unit or comes from another source.

A video shared in the comments also lacks an established first-hand account. It should not be counted as another independently verified failure simply because it appears in a separate comment. The same poster later shared a collection of alleged additional cases , describing damage around the crease and discussion among Chinese users.

Those images do not establish how many distinct phones are affected, how they were handled or whether they share a cause. Apple describes its hinge as supporting the centre of the inner display to hold it flat when open. That description explains the design's intended function; it does not diagnose the damage reported here.

The available accounts provide no reliable failure rate or evidence establishing a widespread design defect. Note: Links to online stores in articles can be so-called affiliate links. If you buy through this link, MIXED receives a commission from the provider.

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